Support Services
Corporate Computer Solutions provides the following Support Services:
- Phone Support – Either at your site or our call center
- After Hours Phone Support – Our call center take the call from your staff
- Tool Identification and Implementation Services
- On-Site Deskside Support Services
- Reengineering Support Centers
- SLA Definition and Management
Phone Support – Either at your site or at our call center
Depending on your company’s need, Corporate Computer Solutions can provide on-site staffing. Larger customers benefit from having our staff on site.
After Hours Phone Support – Let our call center take the load from your staff
Today’s business environment requires that critical systems and people are productive 24 hours a day. Typically businesses put someone on cell phone stand-by for after hours support needs. Having someone on support long term can lead to employee burn-out and may lead to staff turnover in a critical position. If critical systems or employees are down, minutes count. Having a trained analyst available to answer the phone when your staff can’t will ensure that your company’s IT systems are there when you need them.
On-Site Deskside Support Services
While every support centers goal should be to resolve as many issues as possible at first point of contact, there are times that you need to send someone to the desk possibly to replace broken hardware or reload software. Corporate Computer Solutions can eliminate the headache of recruiting, training and retaining qualified technical staff. Depending on your needs, Corporate Computer Solutions can provide only an on-site technician or combined with our call center services, you can have a centralized call center dispatching to Corporate Computer Solutions engineers at your site. We can also dispatch to remote offices using our nationwide network of service providers.